A clear scope. A considered path forward.

1. Understand the need

   Discuss your goals, audience, current systems, and the problem the work should solve. Identify constraints, dependencies, and the information still needed.

2. Define the work

   Prepare a written proposal with deliverables, scope boundaries, responsibilities, estimates, and review points. Identify third-party costs and optional work where relevant.

3. Shape the experience

   For design-led work, establish the content structure, important journeys, and interface direction before detailed implementation.

4. Build the agreed scope

   Develop the required features and connections. Review proposed changes against the scope so their impact can be considered before proceeding.

5. Review the result

   Check the work against agreed requirements and acceptance criteria. Testing coverage, review responsibilities, and any unresolved items are addressed for the specific project.

6. Prepare the handover

   Provide the agreed deliverables and handover material. Deployment responsibilities, operational access, and any ongoing maintenance are defined rather than assumed.

Help us start with the right information.

Your goals, existing website or system, essential features, available content, budget range, and preferred timing are useful starting points. An incomplete brief is fine; the first discussion can help clarify it.